Returns & Refunds Policy
At Ace Auto Dismantlers Ltd we pride ourselves on supplying quality used auto parts. We understand that sometimes a part may not be suitable or may need to be returned, and we aim to make the process as easy and fair as possible for our customers.
Eligibility for Returns
- Refer to our Terms & Conditions page
- Please contact us before returning any item to ensure the correct return procedure is followed.
How to Request a Return
- Contact us at aceautos.returns@gmail.com
- Provide your order number, part description, and reason for return.
- Our team will confirm eligibility and provide return instructions.
- Once we receive and inspect the item, we’ll issue a replacement, credit, or refund depending on the situation.
WarrantyClaims
- Refer to our Terms & Conditions page
Refund Processing
Refunds are processed within 3–5 business days after your returned item has been received and inspected. Refunds are issued via the same payment method used for the original purchase.
Contact Us
If you have any questions about returns, warranties, or refunds, please reach out to our team:
Ace Auto Dismantlers
107 Keith Street
Palmerston North
aceautos.returns@gmail.com
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